Compliance & Security

Built on trust and security

PayGate maintains the highest standards of regulatory compliance and security to protect you and your customers.

PCI DSS Level 1

We maintain the highest level of PCI DSS compliance, ensuring secure handling of payment card data.

Certified

Bank of Ghana Licensed

Licensed and regulated by the Bank of Ghana as a Payment Service Provider (PSP).

Licensed

ISO 27001

Our information security management system meets international standards.

Certified

Ghana Data Protection

Compliant with the Ghana Data Protection Act, 2012 (Act 843) and registered with the Data Protection Commission.

Compliant

Security Measures

Multiple layers of protection for your data and transactions

Encryption

  • TLS 1.3 for all data in transit
  • AES-256 encryption for data at rest
  • End-to-end encryption for sensitive operations

Access Control

  • Role-based access control (RBAC)
  • Multi-factor authentication required
  • Regular access reviews and audits

Monitoring

  • 24/7 security monitoring
  • Real-time fraud detection
  • Automated threat response

Infrastructure

  • Redundant data centers
  • DDoS protection
  • Regular penetration testing

Anti-Money Laundering Program

PayGate maintains a comprehensive AML program to prevent financial crime and ensure compliance with Ghana's Anti-Money Laundering Act, 2020 (Act 1044).

Know Your Customer (KYC)

Comprehensive identity verification for all merchants including document verification, business registration checks, and beneficial ownership identification.

Transaction Monitoring

Real-time monitoring of transactions using machine learning to detect suspicious patterns and flag potential money laundering activities.

Sanctions Screening

Automated screening against global sanctions lists including UN, EU, OFAC, and local regulatory lists.

Suspicious Activity Reporting

Established procedures for identifying and reporting suspicious transactions to the Financial Intelligence Centre (FIC).

Merchant Due Diligence

All merchants undergo thorough verification before accessing live payment processing. This includes:

  • Business registration verification
  • Director/owner identity verification
  • Business address verification
  • Sanctions and PEP screening
  • Business model assessment

Data Protection

We are registered with the Ghana Data Protection Commission and fully comply with the Data Protection Act, 2012 (Act 843). Our data protection practices include:

  • Data minimization - we only collect what's necessary
  • Purpose limitation - data used only for stated purposes
  • Data subject rights - access, correction, deletion
  • Regular data protection impact assessments
DPC

Data Protection
Commission Registered

Report a Concern

If you have concerns about compliance, security, or potential fraud, please contact us immediately. All reports are treated confidentially.

Security Issues

Report vulnerabilities or security concerns

security@paygate.com

Compliance

General compliance inquiries

compliance@paygate.com

Fraud Reports

Report suspected fraudulent activity

fraud@paygate.com

Questions about compliance?

Our compliance team is here to help. Contact us for detailed information about our security practices and certifications.