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Frequently asked questions
Quick answers to common questions.
How quickly can I start accepting payments?
You can create an account and start testing in sandbox mode within minutes. Going live typically takes 1-2 business days after completing KYC verification.
What documents do I need for verification?
For business accounts, you'll need your business registration certificate, Ghana Card of directors, and proof of business address. Sole proprietors need their Ghana Card and proof of address.
Do you offer technical integration support?
Yes! Our developer support team can help you integrate PayGate into your application. We offer comprehensive documentation, SDKs in multiple languages, and direct support for complex integrations.
Response time
We typically respond within 2-4 hours during business hours (Mon-Fri, 8am-6pm GMT). For urgent matters, please call our support line.
Looking for developer support? Check our documentation
Visit our office
We're located in the heart of Accra. Stop by for a cup of coffee and a chat about how PayGate can help your business.
Address
14 Independence Avenue
Ridge, Accra
Ghana
Office Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed